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Owner's Last Name:
 

FacesofLyme Frequently Asked Questions

 

General Questions

  1.   What is FacesofLyme Local Search and Review?

  2.   What will FacesofLyme do for my Business?

  3.   How do I find out if my Business is already listed on
          FacesofLyme?

  4.   How do I get my Business listed on FacesofLyme Local
          Search and Review?

  5.   How do I get users to review my Business?

  6.   Are FacesofLyme Business Listings Free?

  7.   Some of the information you have about my Business
          is wrong. How do I change it?

Create An Enhanced Listing for your Business

  1.   Why should I create an enhanced listing?

  2.   How do I create an enhanced listing?

  3.   What's the difference between each type of listing plan?

  4.   Can I see samples of each type of Business
          Listing Plan?

  5.   What is YapPartners and how will it help my
          Business?

  6.   I have more than one Business and/or multiple
          locations. How do I create enhanced listings for all?

FAQs

 

  1.  General Questions

  2.  Contest

  3.  user profile

  4.  Photos

  5.  Local services

  6.  Lyme Disease Products

  7.  Ratings & Reviews

  8.  Videos

  9.  Invite Friends

10.  Email Notifications

11.  Private Messaging

12.  LymeTalk

13.  FacesofLyme Plus

14.  Ecards

15.  Address Book

16.  Contact FacesofLyme

  7.   I've registered, why haven't I received my Publishing emails?

  8.   What types of payments do you accept?

  9.   Will I be charged at the beginning or end of each monthly billing period?

10.   Can I change listing plans at any time?

11.   Do you offer any discounts?

12.   Are my payments secure?

13.   What is your cancellation policy?

Manage Your Business Listing

  1.   How do I log in to my Business Center?

  2.   What does the "remember me" box on the log-in page do?

  3.   I have forgotten my password. What should I do?

  4.   How do I edit my Business Listing?

  5.   How do I change my Business Listing Plan?

  6.   How do I view user reviews for my Business?

  7.   How do I use my free FacesofLyme Marketing Tools?

  8.   How do I place a link on my website to my Business Listing?

  9.   How do I invite my customers to review my Business?

10.   How do I manage my account information?

11.   How do I advertise using FacesofLyme's other services?

12.   How do I delete my Business Listing?

13.   How do I contact FacesofLyme?

User Reviews and Ratings

  1.   What do the ratings mean?

  2.   How do I view user reviews for my Business?

  3.   My rating is too low. How can I improve it?

  4.   Can my competitors adversely affect my rating?

  5.   How do I let FacesofLyme know that I think a review is inappropriate?

  6.   May I contact users directly who are writing reviews of my Business?

  7.   I represent a business that has received a negative review on FacesofLyme. Can you remove it?

  8.   What do I do if I prefer that my Business not be reviewed on FacesofLyme?

 

 

General Questions

 
  • What is FacesofLyme Local Search and Review?
FacesofLyme Local Search and Review is a Business network where users can discover, recommend and review Businesses and services they love. Targeted directly towards pet lovers looking for information about your type of business in your neighborhood! FacesofLyme users not only have the ability to find Businesses and services in their home town, but they also can read what their neighbors have to say before visiting the Business.
 
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  • What will FacesofLyme do for my Business?
There's no question that consumers are using the internet to find local services. According to Kelsey Research, 70% of US households now use the Internet when searching for local services--and that number is only increasing.
FacesofLyme creates a unique opportunity for Businesses. Unlike the Yellow Pages, FacesofLyme users are only looking for services. As a result, the smallest of companies can compete on the same footing as the biggest and get noticed online by the exact people you want looking. People crazy about their pets.
Word of mouth is the most powerful driver of local transactions, and at FacesofLyme with a passionate community of reviewers, local businesses can leverage the power of true advocates in the pet communities in local towns throughout the US. Many Businesses see an immediate increase in phone calls, web page visits, and foot traffic.
By creating your business center, a business owner assures that the most accurate information is on the web on a site where pet lovers keep coming back. And the best part is it's free!
FacesofLyme offers our business partners the following:
  • A robust yet easy-to-use suite of tools to market your services.
  • Use Word of Mouth Marketing to increase your customer base.
  • Track what people are saying about your Business.
  • Optimized for top placement in Google, Yahoo! and MSN search results.
  • Online Business Center makes managing your Business listing easy.
  • Create special offers for FacesofLyme users easily.
  • Cool Marketing Tools for your Business.
 
To get the most value out of FacesofLyme Business Centers, we encourage you to create content to let people know about your Business. As you add more detail to your Business listing, search engines will be more likely to send customers to your page! Our online tools make adding pictures, creating links to your web site, creating special offers, and creating information about your business easier than ever.
 
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  • How do I find out if my Business is already listed on FacesofLyme?
Your Business may already be listed on FacesofLyme. To see if your Business is listed, simply click here and type in your business name. If you see your Business, click on your business name and follow the directions online to manage your listing and create your Business Center. You can create a Business Center and manage your listing for free, bronze, silver or gold listings.
 
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  • How do I get my Business listed on FacesofLyme Local Search and Review?
If you have searched to see if your Business is listed on FacesofLyme and you did not find it, it's easy to list your Business on FacesofLyme. To add your Business to FacesofLyme you must first go through the Search process to ensure you are not creating a duplicate listing. You can get started by clicking here.
 
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  • How do I get users to review my Business?
The cool thing about FacesofLyme is that we designed the site so that, you our partners, have marketing tools to help you promote your Business. First of course, tell all your customers, and business associates to Search for your Business and write a review telling the world how great your services are. But we've gone a step further. On your listing page, you'll see a link that says, "Link To Your Review". On this page, we've provided a customized FacesofLyme icon with your Business Name. Simply copy the code and place it onto your company's web page or emails.
To go one step further, we've developed a co-marketing program for Gold and Silver Listings called YapPartners. If you register for a Gold or Silver Listing you will receive printed YapCards to hand out to your customers, encouraging them to go online and write a review.
 
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  • Are FacesofLyme Business Listings Free?
FacesofLyme Business Listings are free. You can choose to create an enhanced listing on FacesofLyme which offers you additonal reach throughout the site and increased exposure for a monthly fee. All listings including Free Listings have a FacesofLyme Business Center which allows you to manage your listing anytime, anywhere.
 
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  • Some of the information you have about my business is wrong. How do I change it?
When you create a listing, you have full control over what is presented about your business through your FacesofLyme Business Center. Just click on Edit Listing and make your changes anytime anywhere! It's free to create a Business Center and update your listing information. Get started by clicking here.
 
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Create An Enhanced Listing For Your Pet Business

 
  • Why should I create an enhanced listing?
By creating an enhanced listing on FacesofLyme Local Search and Review you have access to a broad range of functionality which will allow you to market yourself directly to your customer base, Pet Lovers.
FacesofLyme is unique in that it offers you the opportunity to focus your advertising dollars exactly where it belongs. Consumers learn about your Business through robust, online tools that allow you to edit photos, manage business information, create special offers and so much more. With enhanced listings, users can click on a link and visit your website instantly. To find out more about the full features of enhanced listings, click here or download our media kit by clicking here.
 
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  • How do I create an enhanced listing?
There are 3 ways to get to the Business Center and create an enhanced listing. Click on either the link on the home page, "List Your Business Free", the link on the header of each page, "Business Center" and then click on "Create A Business Account", or click on the link, "Enhance or Edit Your Listing" under your Business Listing Box. Once on the Business Center Home Page, click on the "Start Now" Button and follow the online directions.
 
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  • What's the difference between each type of listing plan?
Each listing plan offers increased functionality and reach throughout the site. To view each listing plans' features, click on the type of Business listing plan below.
 
 
  • Can I see samples of each type of Business Listing plan?
Sure. To view a sample, click on the type of Business listing plan below.
 
 
  • What is YapPartners and how will it help my Business?
FacesofLyme has created a Co-Marketing Program called YapPartners. When you register your business, you automatically get YapCards that can be printed from your Business Center. Give these cards to your customers and when your customers register they input your YapPartner code and automatically receive a FacesofLyme Plus Membership. Of course, the idea is to ask your customers to review your business. The more reviews you receive, the more users will notice, the more they'll tell their friends, the more new customers you will receive.
But that's not all, in your business center you can view how many of your customers registered each month and what they had to say. When 20 of your customers register on FacesofLyme in a month you receive a 25% discount off of your next month?s listing fees.
 
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  • I have more than one Pet Business and/or multiple locations. How do I create enhanced listings for them all?
When you begin the registration process with one of your business locations, you will eventually be taken to a page that shows all of your business locations on FacesofLyme (if they have the same name). On this page you have the option of creating a listing for each location individually or creating a listing for all of your locations with the same business plan. FacesofLyme offers discounts on your monthly listing charges based on the number of locations you list on FacesofLyme.
If all of your business locations are not currently listed on FacesofLyme or if your business locations have different names, you also have the option of adding new locations during the registration process or at a later date through your Business Center.
 
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  • I've registered, why haven't I received my Publishing emails?
You must click on the link in your publishing email for your listing to appear on FacesofLyme. If you have not received this email, your email provider may be putting your emails into your bulk mail by mistake. To make sure that emails from FacesofLyme.com show up in your inbox, not your bulk email box, manually add adv@FacesofLyme.com to your spam filter white list or directly into your address book. This is easy to do for most desktop and web-based clients such as Outlook, Yahoo, and Hotmail. The steps are as follows:
  • Open a message from FacesofLyme
  • Look for an option to "Add sender to address book."
  • Add the sender to your address book or manually enter adv@FacesofLyme into your address book.
 
Once you have added FacesofLyme to your address book or fixed your spam filters, you can request another publishing email by clicking here and entering your email address. If you still are having trouble you can contact customer support at 415-419-5860 or at business@FacesofLyme.com and we will assist you in publishing your listing.
 
 
 
  • What types of payments do you accept?
We accept Visa and Mastercard.
 
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  • Will I be charged at the beginning or end of each monthly billing period?
You will be charged at the beginning of each monthly billing cycle. Your monthly billing cycle begins on the day you register for an enhanced listing.
 
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  • Can I change listing plans at any time?
  • Free Listings: You can change to a Bronze, Silver or Gold Listing at any time.
  • Bronze Listing Plan: You can upgrade from a Bronze Listing to a Silver or Gold Listing at any time. At the end of the current monthly billing cycle your plan will upgrade to either a Silver or Gold Listing Plan. Your Bronze Listing Plan has an initial 3 month commitment term. You can change your listing to a Free Plan at any time, however the listing will not change until the end of your 3 month commitment term.
  • Silver Listing Plan: You can upgrade from a Silver Listing to a Gold Listing at any time. At the end of the current monthly billing cycle your plan will upgrade to a Gold Listing Plan. Your Silver Listing Plan has an initial 3 month commitment term. You can change your listing to a Bronze Plan at any time, however the listing will not change until the end of your 3 month commitment term.
  • Gold Listing Plan: Your Gold Listing Plan has an initial 3 month commitment term. You can change your listing to a Bronze or Silver Plan at any time, however the listing will not change until the end of your 3 month commitment term.
 
 
  • Do you offer any discounts?
FacesofLyme offers discounts through promotional codes, which are supplied by your sales representative. If you would like to have a sales representative assist you, contact FacesofLyme at 415-419-5860 or at business@FacesofLyme.com. Additionally we offer multiple listing discounts. The more business locations you create enhanced listings for the higher your monthly discounts on all of your business listings.
 
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  • Are my payments secure?
Yes. We offer secure payment processing to ensure your credit card information is safe.
 
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  • What is your cancellation policy?
Gold, Silver and Bronze listings have an initial 3-month commitment term. During this period if you cancel your listing, you will be billed for the entire 3 month period. After this term, if you cancel mid-month, the remainder of your month's fee will not be refunded. At the time of cancellation, your listing will revert back to a basic listing and you will no longer have access to your Business Center.
 
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Manage Your Business Listing

 
  • What does the Pet Business Center offer me?
The founders of FacesofLyme owned a Pet Store and developed FacesofLyme from day one with our partners, Businesses as a primary consideration. Not only can you reach your local customers, and receive new business from ratings and reviews, but you can manage your online listings through the FacesofLyme Business Center. Using your user name and password to access your Business Center anywhere, anytime; you can easily do the following:
  • Access your current ratings on FacesofLyme.
  • Read your customer reviews.
  • Track how many of your customers are members of FacesofLyme. (Gold and Silver Business Listings only)
  • Change or enhance your listing type.
  • Update your marketing information at any time.
  • Create or edit special offers for your customers.
  • Track how often customers have made your business or product a favorite.
  • Upload or edit your company logo.
  • Upload or edit a photo.
  • Use FacesofLyme marketing tools to promote your business.
  • View, print and download your monthly invoices in csv format for easy financial management.
 
We think the Business Center is extremely cool and it is offered to all types of listing plans, free, bronze, silver and gold. To find out more, click here.
 
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  • How do I log in to my Business Center?
Track your Customer reviews and ratings, View how often your business has been made a favorite, View how often your listing has been viewed, Edit Your Business Profile easily, Change your listing plan and Manage your settings. With your Business Center, you?ll be able to monitor your advertising results 24/7 through FacesofLyme's online reporting, and continually update your Business Listing. It's easy to do, just click here and input the email address and password that you registered with.
 
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  • What does the "remember me" box on the log-in page do?
By checking the "remember me" box on the log-in page, you will not have to log in when returning to FacesofLyme. You should check this box only if you are using a computer at home that only you use. If it is a computer in a public place, clicking the "remember me" box will enable other users to login to FacesofLyme under your account.
 
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  • I have forgotten my password. What should I do?
On the log-in page, click the "Forget your password?" link. You will be asked to enter the email address you used when signing up for FacesofLyme and your password will be sent to that address.
 
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  • How do I edit my Business Listing?
If you wish to make edits to your Business Listing, first log in to your Business Center, and click on the Tab, "Edit Listing". You can then edit your Account Information, change your photo, create and edit your special offers, upload a revised logo, update your marketing message and your listing profile, and Publish your edited Listing daily, weekly or at any time.
 
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  • How do I change my Pet Business Listing Plan?
If you wish to change your Business Listing Plan Type, first log in to your Business Center, and click on the Tab, "Change Plan". Simply select the new Plan Type for your Business and follow the directions online. See above for rules regarding changing plans.
 
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  • How do I view user reviews for my Business?
You can view User Reviews for your Product by first logging in to your Business Center. Click on the Tab, "Reviews". Here you will find your current Ratings and each User's Reviews of your Business. Encourage your customers to write Reviews. FacesofLyme Users tend to view Business' with the most reviews. So get your customers Yapping!
 
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  • How do I use my free FacesofLyme Marketing Tools?
FacesofLyme Marketing Tools help you promote your Business. Do you have devoted regular customers? Tell them to look for you on FacesofLyme.com and write their own reviews of your Business. Below are a few tools you can you use to help your customers spread the word. The more your customers talk about you on FacesofLyme, the more you'll get noticed...the more new customers will visit your business!
 
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  • How do I place a link on my website to my business listing?
Place a Link on your site to your FacesofLyme Listing and invite your customers to write reviews! Download the "Talk About Us" Banner for Your Web Site by clicking on "Link To Your Listing" button in your Business Center. Choose either the Cat or Dog FacesofLyme image. To add these images to your site, just copy the code in the text fields and paste it onto your company's home page, other pages on your site, web blog or emails.
 
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  • How do I invite my customers to review my products?
Send Your Customers an E-Mail Message. A direct request is often the best way to get your customers to take action and starting reviewing your products. To make it easy, we've created a message you can send to your customers. Just click on the button, "Tell Your Customers" in your Business Center and then click on "Send An Email Now" and you're on your way to getting those reviews.
 
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  • How do I manage my account information?
All the tools necessary to manage your FacesofLyme Business Account are available to you. Just log in, and click on the Tab, "My Account" and manage your email preferences, change your password, view your order history, print your invoices, export your orders to csv files for easy import into quicken and more.
 
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  • How do I advertise using FacesofLyme's other services?
Extend your reach throughout the entire FacesofLyme site and connect with users absolutely crazy about their pets. We offer Sponsor Ads, Banner Ads, a Giveaway Program, user profile Ads, Newsletter Ads and more. Click here to find out more.
 
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  • How do I delete my Business Listing?
If you wish to delete your BusinessListing, log in and click on the Tab, "My Account". Select the listing you would like to delete under "Your Locations". Click on "Cancel Listing Plan" and follow directions online. Initial Listing Plans have a 3 month commitment. If you cancel your plan before the end of this term you will be charged for the entire 3 month period. Your Business Listing will revert back to a Basic Listing which only has your address and phone number. You will no longer have access to your Business Center.
 
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To contact FacesofLyme about your Business Account, contact our ad deptartment at: business@FacesofLyme.com or contact customer service at: 415-419-5860.
 
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User Reviews and Ratings

 
  • What do the ratings mean?
User Reviews present a great opportunity for consumers to find out more about your Business. On your Business listing page, registered users click on "Write A Review" and write a brief description of what they think of your business and rate your business for the attributes listed below. Your rating is an average of these 3 attributes.
  • Great With My Pet
  • Customer Service
  • Fair Prices
 
5 stars = Exceptional; 4 stars = Very Good; 3 stars = Good; 2 stars = Fair; 1 star = I would not recommend
 
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  • How do I view user reviews for my Business?
You can view User Reviews for your Business by either viewing your listing on FacesofLyme - reviews for your business will be below your listing or, if you have created an enhanced listing you have access to your Business Center where you can view all reviews. First log in to your Business Center. Click on the Tab, "Reviews". Here you will find your current Ratings and each User's Reviews of your business. Encourage your customers to write Reviews. FacesofLyme Users tend to view businesses with the most reviews. So get your customers Yapping!
 
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  • The rating for my Business is too low. How can I improve it?
To improve your rating, encourage customers who love your business to write reviews. The more often you receive positive reviews, the higher your rating will be. If you have created an enhanced listing we supply tools to help you promote your listing on FacesofLyme.
 
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  • Can my competitors adversely affect my rating?
People found posting negative reviews about their competitors will be permanently banned from FacesofLyme.com and their business will be removed from the site permanently. If you have specific evidence that a competitor has written negative reviews about your business, please email us at business@FacesofLyme.com.
 
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  • How do I let FacesofLyme know that I think a review is inappropriate?
If you feel that a review is offensive or inappropriate, you can tell us by clicking on the "Flag Comment" link under the review in question. FacesofLyme staff will look at the review in question and determine if it should be removed from FacesofLyme. FacesofLyme may delete any content that in the sole judgment of FacesofLyme may be offensive or harassing, illegal or which discloses personal information or contains commercial solicitations.
 
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  • May I contact users who are writing reviews of my Business?
You cannot contact users directly, but you can respond to their reviews by becoming a member of FacesofLyme and responding to reviews publicly. It's simple to do. Simply create a user profile, go to your Business Listing and click on "Write A Review". Do not respond to reviews about your business anonymously. When responding to reviews state clearly that you are the business owner. If you choose to respond to a negative review, be professional. We've found that courteous responses addressing your customer's concerns are the most effective. Responding to a negative review with concern for your customer is an opportunity to convince potential new customers that you are committed to quality and service.
 
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  • I represent a business that has received a negative review on FacesofLyme. Can you remove it?
To help maintain the independence of User Reviews, FacesofLyme does not remove reviews because they are negative. We know that receiving a negative review doesn't feel good, however keeping FacesofLyme a place where our users can express their opinions openly and honestly is the foundation for this site. If a FacesofLyme user has not had a good experience with your Business, this is the place for them to speak about it. We also think that negative reviews are not all bad. They offer you, the business owner a way to get feeback on your business that is direct and honest.
 
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  • What do I do if I prefer that my business not be reviewed on FacesofLyme?
All businesses on FacesofLyme are able to be reviewed. We provide a directory of local businesses and products as a service to our users. We do not generally take listings off the site. Please contact customer service at business@FacesofLyme.com if you need further assistance.
 
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  • User Reviews Response Guidelines
  • Do not respond to reviews about your own Business anonymously, instead create your FacesofLyme user profile and respond to reviews stating clearly that you are the business owner.
  • Responses should be handled professionally and with courtesy and respect.
  • Owner Responses written on FacesofLyme may be screened to make sure they are appropriate. FacesofLyme reserves the right to remove any response at its sole discretion.
  • When you write a response, you give FacesofLyme permission to display your response on this Web site. You must be at least 13 years old to submit reviews or responses.
  • Do not use any profanity, or any language that is threatening. Doing so will result in the user's user profile and Business listing being removed from the site permanently.
  • Do not mention individual employees of your company by their complete name.
  • Do not include any e-mail addresses, or any html code in your responses.
  • The reviews that appear on FacesofLyme are the opinions of the users of FacesofLyme, not the opinion of FacesofLyme.