FacesofLyme Frequently Asked Questions

 

General Questions

  1.   What is FacesofLyme CoolPicks?

  2.   What will FacesofLyme do for my Product Company?

  3.   How do I find out if my Product is a FacesofLyme
         Cool Pick?

  4.   How do I get my Product listed as a CoolPick?

  5.   How do I get users to review my Product?

  6.   Are FacesofLyme Product Listings Free?

  7.   Some of the information you have about my product
         is wrong. How do I change it?

Create An Enhanced Listing For Your Product

  1.   Why should I create an enhanced listing?

  2.   How do I create an enhanced listing?

  3.   I have more than 1 product chosen as a CoolPick.
         How do I create enhanced listings for them all?

  4.   I've registered, why haven't I received my
         Publishing emails?

  5.   What types of payments do you accept?

  6.   Will I be charged at the beginning or end of each monthly
         billing period?

  7.   Can I change listing plans at any time?

  8.   Do you offer any discounts?

  9.   Are my payments secure?

10.   What is your cancellation policy?

Manage Your Product Listing

  1.   How do I log in to my Business Center?

  2.   What does the "remember me" box on the log-in
         page do?

  3.   I have forgotten my password. What should I do?

  4.   How do I edit my Product Listing?

  5.   How do I change my Product Listing Plan?

  6.   How do I view user reviews for my Product?

  7.   How do I use my free FacesofLyme Marketing Tools?

  8.   How do I place a link on my website to my
         product listing?

  9.   How do I invite my customers to review my products?

10.   How do I manage my account information?

11.   How do I advertise using FacesofLyme's other services?

12.   How do I delete my Product Listing?

13.   How do I contact FacesofLyme?

User Reviews and Ratings

  1.   What do the ratings mean?

  2.   How do I view user reviews for my Product?

  3.   My rating is too low. How can I improve it?

  4.   Can my competitors adversely affect my rating?

  5.   How do I let FacesofLyme know that I think a review
         is inappropriate?

  6.   May I contact users directly who are writing reviews of
         my products?

  7.   I represent a business that has received a
         negative review on FacesofLyme Can you remove it?

  8.   What do I do if I prefer that my products not be reviewed
         on FacesofLyme?

  9.   User Reviews Response Guidelines

 

FAQs

 

  1.  General Questions

  2.  Contest

  3.  User Profile

  4.  Lyme Journal

  5.  Photos

  6.  Lyme Disease
          Services

  7.  Lyme Disease
          Products

  8.  Ratings & Reviews

  9.  Videos

10.  Invite Friends

11.  Email Notifications

12.  Private Messaging

13.  LymeTalk

14.  Plus Membership

15.  Ecards

16.  Address Book

17.  Contact FacesofLyme


 

General Questions

 
  • What is FacesofLyme CoolPicks?
FacesofLyme CoolPicks is a Lyme disease product network where you can discover, recommend and review Lyme Disease productsyou love. Products on FacesofLyme CoolPicks are either recommended by real people like you or by our staff of reviewers at FacesofLyme. We choose products we think are cool, unusual in some way, or just great products and worthy of the FacesofLyme thumbs up. The idea of CoolPicks came from our previous experience of owning a Pet Store and knowing how much time it took to find the best products. So, on FacesofLyme we decided to give our user not only the ability to find the coolest, the most unusual, the best quality Lyme Disease productsall with a click, but also to see what their neighbors have to say before making the purchase.
 
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  • What will FacesofLyme do for my Product Company?
There's no question that consumers are using the internet to find businesses and products. According to Kelsey Research, 70% of US households now use the Internet when searching for products and local services--and that number is only increasing. FacesofLyme creates a unique opportunity for Product Manufacturers. Unlike the Yellow Pages, FacesofLyme users are only looking for Products and Businesses. As a result, the smallest of companies can compete on the same footing as the biggest and get noticed online by the exact people you want looking. People crazy about their pets. FacesofLyme offers our business partners the following:
  • A robust yet easy-to-use suite of tools to market your Products.
  • You choose the online stores where users can purchase your products.
  • Track what people are saying about your Products.
  • Optimized for top placement in Google, Yahoo! and MSN search results.
  • Online Business Center makes managing your Product listing easy.
  • Cool Marketing Tools for your Products.
 
To get the most value out of FacesofLyme Business Centers, we encourage you to create content to let people know about your products. As you add more detail to your Lyme disease product page, search engines will be more likely to send customers to your page! Our online tools make adding pictures, creating links to online stores and creating information about your products easier than ever.
 
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  • How do I find out if my Product is a FacesofLyme CoolPick?
Your product may already have been chosen as a FacesofLyme CoolPick. To see if your product has been chosen, simply click here and type in your product name. If you see your product, click on "Create Listing" and follow the directions online to create your listing and your Product Business Center.
 
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  • How do I get my Product listed as a CoolPick?
If you have searched to see if your Lyme disease product is a FacesofLyme CoolPick and you did not find it, we would love to check out your product. First, click here to tell us about your product. Fill in all the information required (indicated by an asterisk). It is very helpful to also have a photo uploaded and a website address. These however are not required. Once you have filled in this information, send FacesofLyme a sample of your Lyme disease product so we can put it through the rigorous 2-legged and 4-legged review (make sure to include your Manufacturer Name and Product Name). Send your sample to: FacesofLyme CoolPicks | 830 Arbor Ave. | Sonoma, CA 95476. Upon acceptance into FacesofLyme CoolPicks, you will be notified by email.
 
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  • How do I get users to review my Product?
The cool thing about FacesofLyme is that we designed the site so that, you our partners, have marketing tools to help you promote your Products. First of course, tell all your customers, and business associates to Search for your Product and write a review telling the world how great your products are. But we've gone a step further. On your listing page, you'll see a link that says, "Link To Your Review". On this page, we've provided a customized FacesofLyme icon with your Business Name. Simply copy the code and place it onto your company's web page or emails. To go one step further, promote your products by creating enhanced listings and extend your reach throughout the FacesofLyme site.
 
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  • Are FacesofLyme Product Listings Free?
FacesofLyme CoolPicks Listings are free. Our staff of reviewers choose products we thing are cool in some way and we create a basic listing for these products. Once your product has been chosen as a FacesofLyme CoolPick, you can choose to create an enhanced listing on FacesofLyme which offers you additonal reach throughout the site and management of your listing for a monthly fee.
 
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  • Some of the information you have about my product is wrong. How do I change it?
If you create an enhanced listing, you have full control over what is presented about your product. If you choose not to create an enhanced listing, Please email us at business@FacesofLyme.com and we will update any incorrect information.
 
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Create An Enhanced Listing For Your Product

 
  • Why should I create an enhanced listing?
Your Lyme disease product has been chosen as a FacesofLyme CoolPick. Congratulations! By creating an enhanced listing on FacesofLyme CoolPicks you have access to a broad range of functionality which will allow you to market yourself directly to your customer base, Pet Lovers. FacesofLyme is unique in that it offers you the opportunity to focus your advertising dollars exactly where it belongs. Consumers learn about your products through robust, online tools that allow you to edit photos, product information, stores that carry your products and so much more. With enhanced listings, users can click on a link and purchase your products instantly from either your online store or your retail partners. To find out more about the full features of enhanced listings, click here.
 
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  • How do I create an enhanced listing?
There are 3 ways to get to the Product Business Center. Click on either the link on the home page, "Create A Product Listing", the link on the header of each page, "Product Center" and then click on "Create A Product Listing Now", or click on the link, "Enhance or Edit Your Listing" under your Product Listing Box. Once on the Product Business Center Home Page, click on the "Start Now" Button and follow the online directions.
 
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  • I have more than 1 product chosen as a CoolPick. How do I create enhanced listings for them all?
When you begin the registration process with one of your products, you will eventually be taken to a page that shows all of your Lyme Disease productson FacesofLyme. On this page you have the option of creating a listing for each product individually or creating a listing for all of your products with the same business plan. FacesofLyme offers discounts on your monthly listing charges based on the number of products you list on FacesofLyme.
 
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  • I've registered, why haven't I received my Publishing emails?
You must click on the link in your publishing email for your listing to appear on FacesofLyme. If you have not received this email, your email provider may be putting your emails into your bulk mail by mistake. To make sure that emails from FacesofLyme.com show up in your inbox, not your bulk email box, manually add info@FacesofLyme.com to your spam filter white list or directly into your address book. This is easy to do for most desktop and web-based clients such as Outlook, Yahoo, and Hotmail. The steps are as follows:
  • Open a message from FacesofLyme
  • Look for an option to "Add sender to address book."
  • Add the sender to your address book or manually enter info@FacesofLyme into your address book.
 
Once you have added FacesofLyme to your address book or fixed your spam filters, you can request another publishing email by clicking here and logging in with your email address and password. You will then be taken to a page where you can request that we send you another publishing email. If you still are having trouble you can contact customer support at 415-419-5860 and we will assist you in publishing your listing.
 
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  • What types of payments do you accept?
We accept Visa and Mastercard.
 
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  • Will I be charged at the beginning or end of each monthly billing period?
You will be charged at the beginning of each monthly billing cycle. Your monthly billing cycle begins on the day you register for an enhanced listing.
 
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  • Can I change listing plans at any time?
  • Free Listings: You can change to a Bronze or Silver Listing at any time.
  • Bronze Listing Plan: You can upgrade from a Bronze Listing to a Silver Listing at any time. At the end of the current monthly billing cycle your plan will upgrade to a Silver Listing Plan. Your listing plan, whether Bronze or Silver has a 3 month commitment period from time of initial registration.
  • Silver Listing Plan: Your Silver Listing Plan has an initial 3 month commitment term. You can change your listing to a Bronze Plan at any time, however the listing will not change to a Bronze Listings until the end of your 3 month commitment term.
 
 
  • Do you offer any discounts?
FacesofLyme offers discounts through promotional codes, which are supplied by your sales representative. Additionally we offer multiple product discounts. The more products you create enhanced listings for the higher your monthly discounts on all of your product listings.
 
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  • Are my payments secure?
Yes. We offer secure payment processing to ensure your credit card information is safe.
 
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  • What is your cancellation policy?
Silver and Bronze listings have an initial 3-month commitment term. During this period if you cancel your listing, you will be billed for the entire 3 month period. After this term, if you cancel mid-month, tthe remainder of your month's fee will not be refunded. At time of cancellation, your listing will revert back to a free listing.
 
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Manage Your Product Listing

 
  • How do I log in to my Business Center?
Track your Customer reviews and ratings, View how often your product has been made a favorite, View how often your listing has been viewed, Edit Your Product Profile easily, Change your listing plan and Manage your settings. With your Business Center, you'll be able to monitor your advertising results 24/7 through FacesofLyme's online reporting, and continually update your Product Listing. It's easy to do, just click here and input the email address and password that you registered with.
 
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  • What does the "remember me" box on the log-in page do?
By checking the "remember me" box on the log-in page, you will not have to log in when returning to FacesofLyme. You should check this box only if you are using a computer at home that only you use. If it is a computer in a public place, clicking the "remember me" box will enable other users to login to FacesofLyme under your account.
 
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  • I have forgotten my password. What should I do?
On the log-in page, click the "Forget your password" link. You will be asked to enter the email address you used when signing up for FacesofLyme and your password will be sent to that address.
 
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  • How do I edit my Product Listing?
If you wish to make edits to your Product Listing, first log in to your Business Center, and click on the Tab, "Edit Listing". You can then edit your Account Information, change your photo, upload a revised logo, update your marketing message and your listing profile, and Publish your edited Listing daily, weekly or at any time.
 
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  • How do I change my Product Listing Plan?
If you wish to change your Product Listing Plan Type, first log in to your Business Center, and click on the Tab, "Change Plan". Simply select the new Plan Type for your Business and follow the directions online. See above for rules regarding changing plans.
 
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  • How do I view user reviews for my Product?
You can view User Reviews for your Product by first logging in to your Business Center. Click on the Tab, "Reviews". Here you will find your current Ratings and each User's Reviews of your product. Encourage your customers to write Reviews. FacesofLyme Users tend to view products with the most reviews. So get your customers Yapping!
 
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  • How do I use my free FacesofLyme Marketing Tools?
FacesofLyme Marketing Tools help you promote your products. Do you have some devoted regular customers? Tell them to look for you on FacesofLyme.com and write their own reviews of your products. Below are a few tools you can you use to help your customers spread the word. The more your customers talk about you on FacesofLyme, the more you'll get noticed...the more new customers will buy your products!
 
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  • How do I place a link on my website to my product listing?
Place a Link on your site to your FacesofLyme Listing and invite your customers to write reviews! Download the "Talk About Us" Banner for Your Web Site by clicking on "Link To Your Listing" button in your Business Center. Choose either the Cat or Dog FacesofLyme image. To add these images to your site, just copy the code in the text fields and paste it onto your company's home page, other pages on your site, web blog or emails.
 
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  • How do I invite my customers to review my products?
Send Your Customers an E-Mail Message. A direct request is often the best way to get your customers to take action and starting reviewing your products. To make it easy, we've created a message you can send to your customers. Just click on the button, "Tell Your Customers" in your Business Center and then click on "Send An Email Now" and you're on your way to getting those reviews.
 
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  • How do I manage my account information?
All the tools necessary to manage your FacesofLyme Business Account are available to you. Just log in, and click on the Tab, "My Account" and manage your email preferences, change your password, view your order history, print your invoices, export your orders to csv files for easy import into quicken and more.
 
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  • How do I advertise using FacesofLyme's other services?
Extend your reach throughout the entire FacesofLyme site and connect with users absolutely crazy about their pets. We offer Sponsor Ads, Banner Ads, a Giveaway Program, user profile Ads, Newsletter Ads and more. Click here to find out more.
 
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  • How do I delete my Product Listing?
If you wish to delete your Product Listing, log in and click on the Tab, "My Account". Select the listing you would like to delete under "Your Products". Click on "Cancel Listing Plan" and follow directions online. Initial Listing Plans have a 3 month commitment. If you cancel your plan before the end of this term you will be charged for the entire 3 month period. Your Product will revert back to a Basic Listing and still will be listed as a CoolPick.
 
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To contact FacesofLyme about your Business Account, contact our ad deptartment at: business@FacesofLyme.com or contact customer service at: 415-419-5860.
 
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User Reviews and Ratings

 
  • What do the ratings mean?
User Reviews present a great opportunity for consumers to find out more about your products. On your product listing page, registered users click on "Write A Review" and write a brief description of what they think of your products and rate your product for the attributes listed below. Your rating is an average of these 3 attributes.
  • My Pet Loves It
  • Quality of Product
  • Fair Price
 
5 stars = Exceptional; 4 stars = Very Good; 3 stars = Good; 2 stars = Fair; 1 star = I would not recommend
 
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  • How do I view user reviews for my Product?
You can view User Reviews for your Product by either viewing your listing on FacesofLyme - reviews for your product will be below your listing or, if you have created an enhanced listing you have access to your Business Center where you can view all reviews. First log in to your Business Center. Click on the Tab, "Reviews". Here you will find your current Ratings and each User's Reviews of your product. Encourage your customers to write Reviews. FacesofLyme Users tend to view products with the most reviews. So get your customers Yapping!
 
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  • The rating for my Product is too low. How can I improve it?
To improve your rating, encourage customers who love your products to write reviews. The more often you receive positive reviews, the higher your rating will be. If you have created an enhanced listing we supply tools to you to help you promote your listing on FacesofLyme.
 
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  • Can my competitors adversely affect my rating?
People found posting negative reviews about their competitors will be banned from FacesofLyme.com and if their Products have been chosen as a FacesofLyme CoolPick, their products will be removed from the site permanently. If you have specific evidence that a competitor has written negative reviews about your product, please email us at business@FacesofLyme.com.
 
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  • How do I let FacesofLyme know that I think a review is inappropriate?
If you feel that a review is offensive or inappropriate, you can tell us by clicking on the "Flag Comment" link under the review in question. FacesofLyme staff will look at the review in question and determine if it should be removed from FacesofLyme. FacesofLyme may delete any content that in the sole judgment of FacesofLyme may be offensive or harassing, illegal or which discloses personal information or contains commercial solicitations.
 
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  • May I contact users who are writing reviews of my products?
You cannot contact users directly, but you can respond to their reviews by becoming a member of FacesofLyme and responding to reviews publicly. It's simple to do. Simply create a user profile, go to your Product Listing and click on "Write A Review". Do not respond to reviews about your product anonymously. When responding to reviews state clearly that you are the business owner. If you choose to respond to a negative review, be professional. We've found that courteous responses addressing your customer's concerns are the most effective. Responding to a negative review with concern for your customer is an opportunity to convince potential new customers that you are committed to quality and service.
 
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  • I represent a business that has received a negative review on FacesofLyme. Can you remove it?
To help maintain the independence of User Reviews, FacesofLyme does not remove reviews because they are negative. We know that receiving a negative review doesn't feel good, however keeping FacesofLyme a place where our users can express their opinions openly and honestly is the foundation for this site. If a FacesofLyme user has not had a good experience with your Product, this is the place for them to speak about it. We also think that negative reviews are not all bad. They offer you, the business owner a way to get feeback on your products that is direct and honest.
 
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  • What do I do if I prefer that my product not be reviewed on FacesofLyme?
All products on FacesofLyme are able to be reviewed. We provide a directory of local businesses and products as a service to our users. We do not generally take listings off the site. Please contact customer service at business@FacesofLyme.com if you need further assistance.
 
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  • User Reviews Response Guidelines
  • Do not respond to reviews about your own product anonymously, instead create your FacesofLyme user profile and respond to reviews stating clearly that you are the business owner.
  • Responses should be handled professionally and with courtesy and respect.
  • Owner Responses written on FacesofLyme may be screened to make sure they are appropriate. FacesofLyme reserves the right to remove any response at its sole discretion.
  • When you write a response, you give FacesofLyme permission to display your response on this Web site. You must be at least 13 years old to submit reviews or responses.
  • Do not use any profanity, or any language that is threatening. Doing so will result in the user's user profile and products being removed from the site.
  • Do not mention individual employees of your company by their complete name.
  • Do not include any e-mail addresses, or any html code in your responses.
  • The reviews that appear on FacesofLyme are the opinions of the users of FacesofLyme, not the opinion of FacesofLyme.
 
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