FacesofLyme Frequently Asked Questions

  1.   What's a user profile?

  2.   How do I create my profile?

  3.   What is the difference between a Public Profile and
         a Private Profile?

  4.   What can I share on my public profile?

  5.   OK, I registered and created a Profile. What can
         I do now?

  6.   Can I view my profile as others see it?

  7.   How do I update my profile?

  8.   How do I change my photo?

  9.   Can others know when I view their profiles?

10.   What are greetings?

11.   How do I manage my greetings?

12.   Can I delete unwanted greetings?

13.   Can everyone see my greetings?

14.   How do I join a Fan Club?

15.   How can I tell if someone wants to join My Fan Club?

16.   How do I accept or reject a Fan?

17.   Will a user know if I rejected a Fan Club Request?

18.   How do I stop receiving email notifications?

19.   I want to keep track of all the Businesses and
         Products I like. How do I do this?

20.   I see a video I think is really cool. Is there a
         way for me to keep track of all the videos I like?

21.   How do I report a user who's being inappropriate?

FAQs

 

  1.  General Questions

  2.  Contest

  3.  User Profile

  4.  Lyme Journal

  5.  Photos

  6.  Lyme Disease
          Services

  7.  Lyme Disease
          Products

  8.  Ratings & Reviews

  9.  Videos

10.  Invite Friends

11.  Email Notifications

12.  Private Messaging

13.  LymeTalk

14.  Plus Membership

15.  Ecards

16.  Address Book

17.  Contact FacesofLyme

 

 

User Profile Answers

  • What's a user profile?
Your profile is all about your you and your journey with Lyme disease. Describe yourself and your journey with the interactive questions supplied by FacesofLyme and upload a photo of yourself. The more content you provide the more likely it is that your profile may be found in search engines like Google, Yahoo, and AOL.
 
  • How do I create my profile?
It's Easy! After registering on FacesofLyme, and clicking on the link in your email you will automatically be taken to the page where you can create your profile. Fill in as much information as you would like (the required information is indicated by a blue asterisk) and click on Save and Continue. Now you will be taken to the page where you can upload your photo. Click on Browse and select a photo from your computer. Then click Submit. Once you have uploaded your photo you will have a chance to preview it. If you like what you see, click on Save Photo and you're done.
 
  • What is the difference between a Public Profile and a Private Profile?
Your Private Profile Pages are where you manage your content. Click on About Me (when you are logged in) and you will go to your Private Profile Pages or on your Custom Home Page, click on "View Your Private Profile Page". Here you can click on any of your tabs and manage all of your content by editing, deleting and updating information.
Your Public Profile Pages show the FacesofLyme community the content that you manage.
 
  • What can I share on my public profile?
To start with, your public profile will display your photo and likes and dislikes. It will also automatically display your fans, greetings, reviews, photos and videos, favorites, and your LymeTalk. At any time, you can edit or delete any of this content through your Private Profile Pages. Reviews cannot be deleted but they can be edited. Your Lyme Journal also will be displayed if you choose for it to be public.
 
  • OK, I registered and created a Profile. What can I do now?
Lots of Stuff. Create Your Lyme Journal, Send greetings, Join Fan Clubs, Write Reviews of your favorite local businesses and Lyme disease products, Participate in LymeTalk in your hometown, Create your Favorite Local Businesses, Products, Members and Videos, Upload Photos and Videos, Create E-Cards, and Invite Friends. It may take time to build a community of other Users, but your participation and spreading the news to friends, family and others will help greatly.
 
  • Can I view my profile as others see it?
Yes, you can easily view your Public Profile Pages (what other's see) in 2 ways. When you first log in you will be taken to your Custom Home Page. Click on "View Your Public Profile Page" and your will see what others see or click on About Me (when logged in) and your Public Profile Page url is shown next to the tag, "Webpage".
 
  • How do I update my profile?
Update the info in your profile by visiting your Private Profile Page (Click on About Me when logged in) and clicking the "Update user profile" link.
 
  • How do I change my photo?
You can change your photo by visiting your Private Profile Page (Click on About Me when logged in) and clicking the "Change Photo" link.
 
  • Can others know when I view their profiles?
Others will know if someone has viewed their profile but not who. On your Custom Home Page under your Stats, you will see how many page views you have. This tells you how many times someone has viewed your Public Profile Page.
 
  • What are greetings?
They are what they sound like. Users can send you greetings about lots of things, your writing, your Lyme Disease journey, what great videos/photos you have or just to say Hi. It's easy to do. Throughout the site either on user profile pages or wherever you post content, a user simply has to click on Send A Greeting and you will receive an email (unless you choose not to receive emails in your account settings) and the greeting will be in your inbox and on your home page. Sending greetings is a great way to bring attention to your profile.
 
  • How do I manage my greetings?
When you receive a greeting you will see it on your home page when you first log in. Just click on "You have # greetings" and you will be taken to your Message Inbox. Click on the Greeting and you will have the opportunity to accept or reject the Greeting.
 
  • Can I delete unwanted greetings?
Absolutely. You have full control of your greetings. You can delete them when you first receive the greeting or at a later date by going to About Me (you must be logged in) and click on "My greetings" tab.
 
  • Can everyone see my greetings?
Yes. Your greetings can viewed by everyone on FacesofLyme through your Public Profile Pages under "My greetings" Tab. If you do not want others to see the greeting received, delete it when you first receive it. If you want to communicate without the public viewing your communication, send a user a private message.
 
  • How do I join a Fan Club?
Throughout the site either on user profile pages or wherever users post content, simply click on Join Fan Club. Clicking that link will send a fan club request notification to the user, at which point it will need to be approved before you will be accepted into that user's fan club. Joining Fan Clubs is a great way to bring attention to your profile page.
 
  • How can I tell if someone wants to join My Fan Club?
Fan Club Request notifications appear on your Custom Home Page in your inbox under the "Fan Club Request" link. You can access your inbox messages by clicking on this link. You will also receive an email notification when you receive a request to join your Fan Club.
 
  • How do I accept or reject a Fan?
When you have received a Fan Club Request you will be taken to your Inbox from your home page. Click on the fan's photo and you will be asked if you want to accept or reject this request. By clicking on accept, this fan will be added to your fan club. By clicking on reject, the fan will be deleted.
 
  • Will a user know if I rejected a Fan Club Request?
The fan will see that they have not been added to your club if they go to your public profile pages. However, they will not be notified that you have rejected their request.
 
  • How do I stop receiving email notifications?
To stop most email notifications click on About Me and you will be taken to your Private Profile Section (you must be logged in), click on My Account Tab. Then click on Manage Email, and Manage Email Preferences. Here you will see a number of options to manage your FacesofLyme communications. To stop receiving communication from other users at FacesofLyme, click on the checkbox next to the following:
  • Do not send me emails when I receive a compliment, a private message, requests to join my fan club, or for Business and product recommendations.
  • Do not send me E-Cards.
  • Do not send me any emails about LymeTalk conversations.
Fan Club Request notifications appear on your Custom Home Page in your inbox under the "Fan Club Request" link. You can access your inbox messages by clicking on this link. You will also receive an email notification when you receive a request to join your Fan Club.
As a FacesofLyme.com member you will receive administrative emails.
 
  • I want to keep track of all the Lyme Disease Businesses and Lyme Disease Products I like. How do I do this?
Keep track of all of your favorite Businesses and products by clicking on Add To Favorites underneath the listing you are viewing.
To view and manage your favorites, click on About Me (you must be logged in) and then click the Favorites Tab. Click on Favorite Business or Favorite Products and you will be able to view and manage your favorites. All businesses and products you have added to your favorites will be seen by all FacesofLyme users in your Public Profile Pages.
 
  • I see a video I think is really great. Is there a way for me to keep track of all the videos I like?
You can mark any video as one of your favorites if you really love it and want to be able to locate it in the future. Click the "Add to Favorites" link underneath the video.
To view videos you have selected as your favorites, click on About Me (you must be logged in) and then click the Favorites Tab. Click on Favorite Videos and you will be able to view and manage your favorite videos. All videos you have added to your favorites will be seen by all FacesofLyme users in your Public Profile Pages.
 
  • How do I report a user who's being inappropriate?
We encourage you to let us know if there is anything inappropriate on the site. You can report inappropriate content by clicking on the link on the user's public profile: "Is there anything inappropriate on this Profile? Tell FacesofLyme". Additionally throughout the site whenever a user creates content, you can click on the icon "Flag Comment". Clicking this link will send a notification to FacesofLyme administrators who will investigate the user and take appropriate action.
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