FacesofLyme Frequently Asked Questions

 

General Questions

  1.   Why should I rate and review businesses and
         products?

  2.   Who Uses FacesofLyme Local and LymePicks?

  3.   What is a FacesofLyme Expert?

  4.   How do ratings and reviews work?

  5.   How do I write a review?

  6.   Are my reviews posted anonymously?

  7.   I'd like to write a review, but am not sure
          what to say. Are there guidelines I can look at first?

  8.   Is there a maximum (or minimum) length for reviews?
         How much should I write?

  9.   I just submitted a review. How long does it take for
         it to be "published"?

10.   Can I do more than one review or rating of the same
         business or product?

11.   Can I edit or delete my review?

12.   Can my reviews be seen by everyone on FacesofLyme?

13.   Can people comment on my reviews?

14.   Can I review a business I am associated with?

15.   Can I write a negative review if I've had a
         bad experience?

16.   How do I let FacesofLyme know that I think a review
         is inappropriate?

17.   Does FacesofLyme remove reviews?

18.   Review Tips

19.   Review Guidelines

 

FAQs

 

  1.  General Questions

  2.  Contest

  3.  User Profile

  4.  Lyme Journal

  5.  Photos

  6.  Lyme Disease
          Services

  7.  Lyme Disease
          Products

  8.  Ratings & Reviews

  9.  Videos

10.  Invite Friends

11.  Email Notifications

12.  Private Messaging

13.  LymeTalk

14.  Plus Membership

15.  Ecards

16.  Address Book

17.  Contact FacesofLyme


 

General Questions

 
  • Why should I rate and review businesses and products?
People with Lyme Disease are a unique community. What better way to find out about the best services and products than from a trusted source; people who live with Lyme Disease writing honest and reliable reviews about Lyme Disease products and services in your hometown. By being a part of this community you help others traveling to your city or living in your neighborhood find out what's good and not so good. FacesofLyme is the equivalent of going to a Lyme Disease support group, and asking, "hey, does anyone know of a good naturopath in town? and getting the real scoop on the good and bad from a trusted source, a community of people with Lyme Disease. FacesofLyme users contribute their opinions and give all of us the information we need to make good decisions for our journey towards wellness.
 
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  • Who Uses FacesofLyme Local and LymePicks?
Well it's probably pretty obvious. People with Lyme Disease and the friends and family that love them.
 
 
  • What is a FacesofLyme Expert?
FacesofLyme is your community and your experience with Lyme Disease Services in your hometown and Lyme Disease is what other Users want to hear about. Each time you are the first to review a business or Lyme disease product, you get your photo on the listing along with the "first reviewed by" designation to highlight contributors who are the first to review a place. You become the "Scout" for that product or business. For the most valuable contributors in the community, we award an "expert badge". The expert badge is awarded when you write 12 first reviews. This serves as a reward system - like with airline miles. The expert badge gives a user additional credibility - with the community at large and gets you a FacesofLyme Plus Membership Free for a year.
With a FacesofLyme Plus Membership You can create your Photo Album and send eCards personalized with your photos any time. Upload up to 50 photos! Keep them in your Online Photo Library and share them with friends, family and your fans. The more photos you have, the more you'll get noticed and grow your Lyme Disease community. So go write first rreviews of all your favorites!
 
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  • How do ratings and reviews work?
Ratings and reviews can help you make more informed decisions about Lyme disease services and Lyme disease products. Star ratings provide "at-a-glance" information about how much other users have liked or disliked a business or product based on a 1 to 5 star scale. Reviews are written by users and provide details about the good and bad features of each local Business, service or Lyme disease product.
The rating a Business or service receives is determined by the average rating it gets from everyone who has rated it for the following:
  • Knowledgeable of Lyme Disease:
  • Customer Service:
  • Fair Prices:
Ratings are based on a 1 to 5 star scale:
  • 5 stars = Loved it
  • 4 stars = Liked it
  • 3 stars = Just OK
  • 2 stars = Needs help
  • 1 star = Hated it
  • 0 stars = No rating submitted
The rating a Lyme disease product receives is determined by the average rating it gets from everyone who has rated it for the following:
  • Good Product for Lyme Disease
  • Quality of Product
  • Fair Price
Ratings are based on a 1 to 5 star scale:
  • 5 stars = Loved it
  • 4 stars = Liked it
  • 3 stars = Just OK
  • 2 stars = Needs help
  • 1 star = Hated it
  • 0 stars = No rating submitted
 
  • How do I write a review?
FacesofLyme makes it easy to share your opinions about the Lyme Disease Services and Lyme Products you've tried. While you do not have to be a registered member to view business and product reviews; to write reviews, you must sign in to FacesofLyme.com. If you're not already registered, register now by clicking here. It takes less than a minute.
Then simply go to the business or Lyme disease product you want to rate and click the "write a review" link. Fellow Users are waiting to hear from you. So start today by clicking here.
 
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  • Are my reviews posted anonymously?
Yes. The only information a user can view is your screen name, photo and profile information that you input when you registered. The information you provide is all under your control.
 
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  • I'd like to write a review, but am not sure what to say. Are there any examples or guidelines I can look at first?
Yes, we provide guidelines to help you. Before you start your review, please read the FacesofLyme Review Guidelines shown below.
 
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  • Is there a maximum (or minimum) length for reviews? How much should I write?
There currently is no maximum length for reviews and the minimum is enough words to write a thoughtful and useful Review. 1 or 2 words are not valuable to our users and therefore FacesofLyme may remove these Reviews.
Most reviews should be between 25 and 500 words. On FacesofLyme, people are looking for enough information to understand your opinion about a Business or product.
 
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  • I just submitted a review. How long does it take for it to be "published"?
Reviews appear on the site immediately. Your reviews are posted below the business or product you reviewed and they appear in your Private Profile Page and Public Profile Page under the My Review Tab.
 
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  • Can I do more than one review or rating of the same business or product?
No. You may write only one review for a Business or product.
 
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  • Can I edit or delete my review?
You can edit your review in 2 different ways:
Click on About Me (you must be logged in) and you will be taken to your Private Profile Pages. Then click on My Reviews and you will see a list of all of the Reviews you have written. Simply click on Edit Review under the review you would like to change and input your revised review and rating. You can also do this by clicking Edit Review under the business or product listing which you reviewed. Reviews cannot be deleted.
 
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  • Can my reviews be seen by everyone on FacesofLyme?
Yes, all of the reviews your have written can be viewed on your Public Profile Pages or under the business or product listing.
 
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  • Can people comment on my reviews?
Yes. Under your review FacesofLyme users can click Send A Greeting or Send A Private Message. When you have received a new message from a FacesofLyme user, you will receive an email notification (unless you select not to receive emails in your Account Settings) and you'll see a notification in your Inbox on your Custom Home Page. On your home page, click on one of the following:
  • You have # Private Messages
  • You have # greetings
You will be taken to your In Box page and be able to view your messages.
 
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  • Can I review a business I am associated with?
Yes, if you are associated with a business in some way it is fine to provide a review, but please clarify in your review your relationship with the business.
 
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  • Can I write a negative review if I've had a bad experience?
Yes. This is the place to speak your truth and be clear about your experience. We encourage you to be honest and forthright and FacesofLyme members value honesty and accuracy, no matter what form it takes. As long as your posts are honest descriptions of your experience and don't violate the FacesofLyme User Agreement, you should feel free to speak your mind, whether positive or negative.
 
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  • How do I let FacesofLyme know that I think a review is inappropriate?
If you feel that a review is offensive or inappropriate, you can tell us by clicking on the "Flag Comment" link under the review in question. FacesofLyme staff will look at the review in question and determine if it should be removed from FacesofLyme.
 
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  • Does FacesofLyme remove reviews?
In some cases FacesofLyme will remove a review when content that in the sole judgment of FacesofLyme may be offensive or harassing, illegal or which discloses personal information or contains commercial solicitations. FacesofLyme may also remove reviews that in our sole discretion to not add any value to the site. 1 or 2 word Reviews that do not add an value to our users may be removed. Members can call attention to abusive reviews by clicking on the "Flag Comment" link at the bottom of each review. Every FacesofLyme member agrees to abide by the User Agreement when they join. If a review is flagged by another user and is found to violate the Review Guidelines or User Agreement, it will be permanently removed. (Repeat offenders may also be permanently banned from FacesofLyme).
 
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Review Tips

 
  • Are there tips on writing a good review?
FacesofLyme users want to hear what you think! Write a review that describes your experience with a Business or Lyme disease product can help others find the services and products that are best for them. Whether you give something a review that's good, bad, or somewhere in between, say why you think so and be specific. Describe exactly what you like ' the care you received, the products, the service, the price, the selection' and why. Whether you're praising or criticizing some particular aspect of the service or product, giving a reason for doing so makes the reader trust you more. Remember that there is a middle ground between adulation and disparagement - so let FacesofLyme users know what their strengths and weaknesses were. The most useful reviews make mention of unique qualities that make the business special or stand out in some way. A good length for a review is from 100-600 words.v>
Consider some of these questions when you write your review:
  • Did you get prompt and reliable service?
  • Were you well cared for?
  • Did the naturopath, attorney, chiropractor, etc. connect with you and give you personal attention?
  • Did the business or service demonstrate their knowledge and expertise about Lyme Disease?
  • Was the environment pleasing and well taken care of?
  • Were you at ease?
  • Did the product meet your expectations?
  • How does the product compare to other, similar products in the marketplace with which you have experience?
  • What features of the product do you like or dislike?
  • Would you use this business or product again?
  • Would you recommend this business or product?
  • Did you get a good product or service at a fair price?
 
 
 

 

Review Guidelines

 
  • What are the Review Guidelines?
Reviews submitted to FacesofLyme may be checked to make sure they are appropriate and conform to these Review Guidelines.
  • Do not post personal information. Reviews should not include personal information, such as email addresses, phone numbers or credit card numbers belonging to you or others.
  • Reviews should not harass, or threaten another's personal safety or property, make false statements, slander, contain profanity, sexually explicit, illegal or otherwise objectionable content.
  • Reviews should not use any profanity, hate speech or any language that is threatening or refers to criminal activity of any kind.
  • Reviews should only be of an experience that you personally had with a product or service. Please do not include hearsay, such as rumors or details from others about their experiences.
  • Do not type your entire review in all capital letters, as such messages are harder to read and are like shouting.
  • By submitting a review, you agree that FacesofLyme may display your review on this Web site and may be shown on other online sites.
  • Do not mention individual employees or representatives of the business you are reviewing by name.
  • The reviews that appear on FacesofLyme are the opinions of FacesofLyme users or the opinions of users of other review sites. These reviews are not the opinions of FacesofLyme or FacesofLyme employees.
  • You must be at least 13 years old to submit reviews.
 
 
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